FAQ

How long does shipping take?

Because each item is made to order, production typically takes 2–5 business days before shipping. Delivery times vary by location but generally arrive within 5–10 business days after production.

Where are your products made?

Our products are carefully produced through trusted print partners to ensure consistent quality while reducing unnecessary waste through print-on-demand production.

How does The Human Thread support immigrant families?

Ninety percent of the received profits from The Human Thread are dedicated to organizations that provide legal aid, advocacy, and essential resources for immigrant families.

Can I request custom photography?

Absolutely. If you're looking for a specific photograph or have a custom request, we'd love to hear from you through the contact page.

Do you accept returns?

Since each item is made to order, returns are limited. However, if your order arrives damaged or there is a printing issue, please contact us and we'll work to make it right.